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  1. Thanks for your input it does seem the trend is...

    Thanks for your input it does seem the trend is heading this way.

    Although in my experience a lot of our customers ask when they walk in the store “where is your men’s or women” section.
    ...
  2. What do you have written on top of your showcases

    Hello everyone,

    I am interested to know what everyone has on top of their showcases.

    Do you have have the brands written or logo plaques stuck on?

    Do you have Price points or price ranges...
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    How to politely refuse business

    There are times where it’s a bad idea to take on a customer for various reasons, sometimes you can smell the trouble makers or pain in the butt customers, what’s the most polite way to refuse...
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    Thanks for taking the time out for responding. ...

    Thanks for taking the time out for responding.

    Based on first hand experience of what happened in Australia and what your describing it does make sense business will slide for sometime.
    ...
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    6,453

    Interesting, why do you think independent optical...

    Interesting, why do you think independent optical stores couldn’t compete with their price points, were the margins to thin?

    Where do you think Specsavers drops the mall to cause disgruntled...
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    11
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    6,453

    They are going to cause serious damage, with...

    They are going to cause serious damage, with inflation and the recession looming around the corner their prices and deals many people will flock to them.

    How do we compete and what do we focus on...
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    We have 3 packages and customers typically choose...

    We have 3 packages and customers typically choose the middle package.

    Prior to that we divided it into Design/Filters & Coatings.

    They both work but having 3 packages is the best way to go,...
  8. Unfortunately I’m too short to have people stand...

    Unfortunately I’m too short to have people stand and check their heights.

    What i do is ask people to lower their head all the way down and than ask them to bring their head back up and usually...
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    1,858

    I simply pick up the phone and say “Mr/Ms...

    I simply pick up the phone and say

    “Mr/Ms _____ I have bad news” and pause for a second to let them brace for what I’m going to say

    I explain to them that there is a delay for xyz reason, say...
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    1,858

    Yeah i like how you presented that, with the...

    Yeah i like how you presented that, with the right tonality i could totally see it working if you catch them in the right mood
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    You have definitely made some good points on...

    You have definitely made some good points on referencing perfection and standards of accuracy.

    If a customer is still dissatisfied after you said your sorry, would you throw in some freebies to...
  12. The owner can afford it, sometimes our doctor...

    The owner can afford it, sometimes our doctor days get very busy so we’re hoping to just take pictures of customers and figure out the adjustments afterwards for efficiency purposes.
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    1,494

    We show them as private label collection vs...

    We show them as private label collection vs designer frames and provide starting price points, simple.
  14. Does anyone use the Eye Ruler 2, we are thinking...

    Does anyone use the Eye Ruler 2, we are thinking of taking the plunge and getting one for our clinic.

    Top concern is accuracy.
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    Breaking bad news to a customer

    Hey everyone, hope your all doing well.

    Scenario: Customer job had multiple re-dos, it’s been over a month, back and forth exchanges on the phone.

    How do you guys typically break the news to...
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    1,335

    What to look for in an Auto Refractor

    Hello,

    looking to purchase a new auto refractor.

    It should be automated, able to take K readings, Accuracy, not known to give issues and easily calibrated.

    is there anything else I’m...
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    Reducing edge thickness by hand

    Hello,

    Does anyone reduce edge thickness of a high minus lens using the hand stone after edging the lenses in a machine?

    We had someone come in today a lab tech and he shaved off about 2mm...
  18. Thread: Cold-calls

    by Opticia_n
    Replies
    29
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    14,362

    Poll: Very difficult to convince someone on the phone...

    Very difficult to convince someone on the phone because you don’t know who they are, how the product looks like.

    Although I do prefer a heads up phone call a walk in is better to get a feel of...
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    Poll: I do the same exact thing, some customers don’t...

    I do the same exact thing, some customers don’t want to be helped because they have pre conceived notions that we want to just sell sell sell.

    I also give them direction, tell them I’m here to...
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    Poll: Customer approach

    Hello everyone,

    Just curious on how you approach a customer when they walk in.
  21. Replies
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    6,198

    The entire world is short staffed, people need to...

    The entire world is short staffed, people need to be kind for those who showed up to work!
  22. Replies
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    2,340

    Sorry guys, I meant frame stylists, someone who...

    Sorry guys, I meant frame stylists, someone who helps select frames.
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    Job interview questions

    Hello everyone,

    If your looking to hire a frames consultant what are some important questions to ask other than the qualities/experience that is required for the job?

    What are some cues and...
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    How often do you reorder your stock

    Hello everyone 👋🏼

    How often do you replenish your inventory?

    Do you order your best sellers right away once they are sold or wait for the sales rep to come in again to place a bulk order?
    ...
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    Telling a customer to leave your store…

    Hello everyone 👋🏼

    Have you ever been in a situation where you had to ask an aggressive customer to leave and tell them they are not welcome back?

    How did you handle it?

    I usually keep...
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