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Thanks. I think that's what we miss out in the dispense process- the verification. Thanks for pointing out.

Well, I understand the confusion. Pardon me I haven't described the whole scenario. The place I practice have an online store where patients/customers order their lenses. It's not biggie but we get...

Yes.

Customers wrongly order contact lens boxes and return them for replacement ( daily disposables or monthlies ). For example, they wrongly order clariti one day instead of clariti multifocals. I'm...