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  1. Replies
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    383

    We quit taking it and have never looked back.

    We quit taking it and have never looked back.
  2. Replies
    43
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    11,835

    Seems a bit unnecessary. I pay all my bills...

    Seems a bit unnecessary. I pay all my bills including mortgage and car payment and enjoy playing games in my down time. Times change.
  3. The only thing I will say is unless you have it...

    The only thing I will say is unless you have it in writing that those providers will send you work it means nothing.
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    3
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    613

    Funny Optician Fails?

    I thought it would be funny to share funny stories that have happened either to you or someone you work with. I will start. When we take segs on sunglasses we use a pen light to be able to see where...
  5. Also just an FYI. Davis was apparently having...

    Also just an FYI. Davis was apparently having problems with the material portion for patients with the FEP federal plan. We had one order where the material part literally just didn't show up. You...
  6. I am going for a total of 12 hours and talking to...

    I am going for a total of 12 hours and talking to 3 different people for one order. Apparently it is now a known issue that the material benefits for the federal employee plan weren't showing up for...
  7. Replies
    3
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    694

    As far as I can tell there isn't a better number....

    As far as I can tell there isn't a better number. My last wait time was 6.5 hours for a simple Rx change.
  8. Replies
    29
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    2,566

    This is not good. The new system is so broken...

    This is not good. The new system is so broken that they couldn't even handle the first group of providers that switched. The LAST thing they needed to do is add more. This might explain why wait...
  9. 6.5 for an Rx change.

    6.5 for an Rx change.
  10. For us it depends on the line. We sell Ray Ban...

    For us it depends on the line. We sell Ray Ban and pretty much all of our Marchon products pretty quickly so if there is one that is 6 months old its usually time to go. On the other hand though our...
  11. Unfortunately I don't really have a say if we...

    Unfortunately I don't really have a say if we take Versant or not. 4 hours on hold today and just had to hang up. 5 hours yesterday just for the girl to say she had no clue how to help us and then...
  12. Problems ordering Dr supplied contacts through versant.

    Is anyone else not seeing any option to submit a claim for Dr supplied contacts through Versant? Last week we could and now we don't see the option at all.
  13. Replies
    18
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    1,745

    It will be interesting to see how the different...

    It will be interesting to see how the different manufactures handle this. I know Altair is just increasing their base price. I'm sure Marchon is the same. I think Safilo is keeping their base prices...
  14. Replies
    12
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    1,465

    This sounds like a case of buyers remorse. I had...

    This sounds like a case of buyers remorse. I had one similar to this recently. Duplicated lenses for a second frame and she swore that they gave her such a headache that she was going to have to go...
  15. I hope that with time the call wait time will be...

    I hope that with time the call wait time will be back to normal. As far as the lab work goes I couldn't be happier especially in comparison to the the previous lab. The website isn't great either....
  16. Replies
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    11,835

    Still playing R6 and Rocket League. Also have...

    Still playing R6 and Rocket League. Also have been really enjoying Divinity 2. I played once through by myself on PC and now I am doing a play through with some friends on PC and even bought it on...
  17. Davis is now using a selection of ELOA labs. I...

    Davis is now using a selection of ELOA labs. I believe there are 12 of them.
  18. Which of the new Davis labs are you using and how is the quality so far?

    While the new Versant website is super buggy we have been really pleased with the work we have been getting back from Optic Blue. Its a significant upgrade from the previous lab.
  19. This is gold! Just used it and got through...

    This is gold! Just used it and got through immediately. Thank you so much for this.
  20. Pro Tip...you will never get that call back. We...

    Pro Tip...you will never get that call back. We have tried several times and never gotten one.
  21. Replies
    29
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    2,566

    Just got our last payment. We got payed 15.00 for...

    Just got our last payment. We got payed 15.00 for the exams. So now we have to wait on hold for who knows how long to try and get it fixed.
  22. New record for me! First an hour for the person...

    New record for me! First an hour for the person to tell me that I need order entry even though i hit the right option. Then another 2 and a half hours until I finally got my remakes called in.
  23. Lets play a game. How long were you on hold with Davis/Versant today?

    47 Minutes then the system hung up on me.
  24. Replies
    29
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    2,566

    Seems like it's so bad that they are now doing...

    Seems like it's so bad that they are now doing "Routine Maintenance"....
  25. Replies
    29
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    2,566

    The Versant website is buggy at best. I was...

    The Versant website is buggy at best. I was placing a SV order today and I could not put an ultra tier AR on the lens. Also they still don't have all of their own frames in the catalog when you are...
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