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  1. Replies
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    This is not good. The new system is so broken...

    This is not good. The new system is so broken that they couldn't even handle the first group of providers that switched. The LAST thing they needed to do is add more. This might explain why wait...
  2. 6.5 for an Rx change.

    6.5 for an Rx change.
  3. For us it depends on the line. We sell Ray Ban...

    For us it depends on the line. We sell Ray Ban and pretty much all of our Marchon products pretty quickly so if there is one that is 6 months old its usually time to go. On the other hand though our...
  4. Unfortunately I don't really have a say if we...

    Unfortunately I don't really have a say if we take Versant or not. 4 hours on hold today and just had to hang up. 5 hours yesterday just for the girl to say she had no clue how to help us and then...
  5. Problems ordering Dr supplied contacts through versant.

    Is anyone else not seeing any option to submit a claim for Dr supplied contacts through Versant? Last week we could and now we don't see the option at all.
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    It will be interesting to see how the different...

    It will be interesting to see how the different manufactures handle this. I know Altair is just increasing their base price. I'm sure Marchon is the same. I think Safilo is keeping their base prices...
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    This sounds like a case of buyers remorse. I had...

    This sounds like a case of buyers remorse. I had one similar to this recently. Duplicated lenses for a second frame and she swore that they gave her such a headache that she was going to have to go...
  8. I hope that with time the call wait time will be...

    I hope that with time the call wait time will be back to normal. As far as the lab work goes I couldn't be happier especially in comparison to the the previous lab. The website isn't great either....
  9. Replies
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    10,425

    Still playing R6 and Rocket League. Also have...

    Still playing R6 and Rocket League. Also have been really enjoying Divinity 2. I played once through by myself on PC and now I am doing a play through with some friends on PC and even bought it on...
  10. Davis is now using a selection of ELOA labs. I...

    Davis is now using a selection of ELOA labs. I believe there are 12 of them.
  11. Which of the new Davis labs are you using and how is the quality so far?

    While the new Versant website is super buggy we have been really pleased with the work we have been getting back from Optic Blue. Its a significant upgrade from the previous lab.
  12. This is gold! Just used it and got through...

    This is gold! Just used it and got through immediately. Thank you so much for this.
  13. Pro Tip...you will never get that call back. We...

    Pro Tip...you will never get that call back. We have tried several times and never gotten one.
  14. Replies
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    1,337

    Just got our last payment. We got payed 15.00 for...

    Just got our last payment. We got payed 15.00 for the exams. So now we have to wait on hold for who knows how long to try and get it fixed.
  15. New record for me! First an hour for the person...

    New record for me! First an hour for the person to tell me that I need order entry even though i hit the right option. Then another 2 and a half hours until I finally got my remakes called in.
  16. Lets play a game. How long were you on hold with Davis/Versant today?

    47 Minutes then the system hung up on me.
  17. Replies
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    Seems like it's so bad that they are now doing...

    Seems like it's so bad that they are now doing "Routine Maintenance"....
  18. Replies
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    The Versant website is buggy at best. I was...

    The Versant website is buggy at best. I was placing a SV order today and I could not put an ultra tier AR on the lens. Also they still don't have all of their own frames in the catalog when you are...
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    631

    Davis customer service has always been trash. I...

    Davis customer service has always been trash. I am hoping that when they switch to ELOA labs we will actually be able to talk to the lab instead of a customer service person who has no idea what I am...
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    Trivex also does better with chemicals.

    Trivex also does better with chemicals.
  21. Yeah I have actually send these frames to the lab...

    Yeah I have actually send these frames to the lab without the demos and it forces them to use the OMA file. But I agree its unnecessarily complicated.
  22. Also I was told by my Silhouette rep that that...

    Also I was told by my Silhouette rep that that the demo isn't the proper size and the labs should not be tracing it. They are sized small to be able to remove the demo lens easier. They should us the...
  23. Replies
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    My friends and I are loving Apex Legends. I also...

    My friends and I are loving Apex Legends. I also just switched over from console to pc and it has been AMAZING!
  24. Replies
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    I am currently playing Horizon Zero Dawn and am...

    I am currently playing Horizon Zero Dawn and am loving it. Just got done with Witcher 3 and it was an awesome game! I mostly play Rocket League and Fortnite with my friends though.
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    Anyone using Sunsync?

    We are considering using sunsync for our patients that have VSP. I like that they offer a few different versions and the handful of patients that we have put in the sunsync plus have been pleased...
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