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  1. Replies
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    When I tell people their insurance is through...

    When I tell people their insurance is through March Vision they asked if its spelled like March the month or march like in a parade. I just say yes.
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    4,797

    F: I have two favorites, I love it when a patient...

    F: I have two favorites, I love it when a patient goes with the first frame I hand them. Especially if we try on several more pairs. I love it when I am able to resolve issues for people. I like...
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    3,748

    The ABO shows future employers that you know the...

    The ABO shows future employers that you know the basic's of optical. You will also learn a lot in studying and even more from CE. Now from a strictly financial standpoint not likely. Most employers...
  4. I have encountered this a couple of times. Once...

    I have encountered this a couple of times. Once they were picked up by the other parent and their was a lack of communication and the other time we straight up gave the wrong glasses to the wrong...
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    edger for missionary work.

    I have a Dr going on a missionary trip and needs to take a lens edger with him. I don't know what to recommend to him any suggestions?
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    5,737

    When I had farmers a long time ago. I had a hard...

    When I had farmers a long time ago. I had a hard time getting them out of glass but man did they love photogrey. They needed something that could fly accross the room and not get scratched.
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    5,737

    pressuring patients

    So yesterday I had a patient in ordering glasses for their child. We had picked out a frame and I sat down to talk about lens options and as soon as I said A/R she said no. She told me she had it on...
  8. Thread: Tricare echo

    by Mizikal
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    0
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    721

    Tricare echo

    I was curious if anyone had experience working with Tricare's Echo program? I am doing my best to help someone with it but I am not able to file it for them. I didn't know if they had to get their...
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    When I was looking for a new job I looked at...

    When I was looking for a new job I looked at glassdoor.com . They have reviews from past and current employees.
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    Optical billing help

    What is a good resource to learn billing for optical? Especially billing for Medicaid and managed care plans?
  11. Thread: facepalm

    by Mizikal
    Replies
    16
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    5,586

    facepalm

    I have seen a few threads talking about weird and crazy custmers but I figured we should have one for the dumb things we do from time to time.


    I was checking in glasses a few weeks ago and I...
  12. This is how I feel too. I have family and...

    This is how I feel too. I have family and coworkers that buy online simply because its an option they can afford, They get cheap glasss and cheap lenses but cannot beat the $40.00. They can even get...
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    I posted that as a joke but I have an odd sense...

    I posted that as a joke but I have an odd sense of humor that doesn't always translate to the interent. I am curious though when did people clean glasses with amonia, paint thinner or grain alchool?
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    Mine is 40% amonia 30% paint thinner and 30% pure...

    Mine is 40% amonia 30% paint thinner and 30% pure grain alchool. Keeps people coming back for new lenses and sometimes frames. I recommend not using it in an enclosed area and wear safety glasses.
    ...
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    Yes, they have a wide range and very. I think it...

    Yes, they have a wide range and very. I think it sounds more like you need to work on troubleshooting so here is what I do. Common complaint things aren't clear. Honestly have them wear them for a...
  16. Thread: Polycarbonate

    by Mizikal
    Replies
    46
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    6,633

    I have never heard of any law but I think its...

    I have never heard of any law but I think its just standard practice. I have always wondered if anybody has actually faced a lawsuit from not using poly. I am personally not a fan of poly but I put...
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    You have two options when you implement something...

    You have two options when you implement something like this. You can say that is okay to cancel but in the future we will charge you cancellation fee of $20.00 if they cancel with 48 hours. The...
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    It cost so much because people are willing to pay...

    It cost so much because people are willing to pay that much. Yes, the manufacturing of quality titanium is expensive but isn't any quality frame or product more costly to make? I think at the end of...
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    You are in a similar place I was when I started....

    You are in a similar place I was when I started. I worked with decent opticians and they taught me everything they knew but unfortunately they didn't know a lot and the problem was they didn't know...
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    I think it may also depend on your customer base....

    I think it may also depend on your customer base. I know where I am now I could not do that. However, I think if i were at a higher end store perhaps I could. I still wouldn't do it as a warranty. I...
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    7,586

    They never associate a monetary value to their...

    They never associate a monetary value to their glasses because to them they are free or only cost a copay. Also some chains will replace them for nearly any reason.
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    I have a warranty on my car for a set amount of...

    I have a warranty on my car for a set amount of miles so if my car doesn't start I call the dealership. That is something that falls under manufactures warranty. However if I crash my car into a tree...
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    I am not going to add anything new but I am a...

    I am not going to add anything new but I am a horrible speller and I have dysgraphia. When I type I have a tendency to leave words out. When I wrote up my resume I would read it out loud and...
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    While I agree with Chris as far as charging for...

    While I agree with Chris as far as charging for services. That decision isn't up to me. I also agree with rbaker it is salesmanship. We make money by educating patients or customers about the...
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    drawing the line on customer service

    From time to time we get calls from patients ordering glasses online. They of course don't know what they are doing and want me to help them order glasses from a competitor and us my services for...
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