Originally Posted by
lensmanmd
You would be amazed by the numbers of OOkleys, Roy Bans, Foster Grants, Flea Market Diors and Pradas, all injection molded and obvious knockoffs that we receive on a daily basis. Frames missing nose pads, face cheese all over the nose pads, dry-rotted acetates, reshaped and quite rolled, chipped up nylors that we need to hand cut patterns for, greened up monels, etc. A big SMH! We do what we can, including ultrasonic cleaning and replacing nose pads, without charge, but these are all time sucks.
Since we service our clinics, I cannot charge fees for additional services. We only charge for COGs.
My Customer Service staff pretty much don nitrile gloves before touching POFs now.