Do you use ICare Lab in St. Petersburg FL?
I wanted to get your feedback and opinion on Icare Lab in St. Petersburg, FL.
I know their prices are very competitive compared to most other labs.
How do you feel about their redo and credit policy?
1. NO DR REDOs on single visions, and bifocals
2. NO REDO's on seg height measurements, frame changes - no credits
3. NO credits for add ons, such as anti-glare, transitions, and poly, only the base lenses (digital progressive only)
I agree, using Icare have lowered our lab bill. But all the denied redos are hurting us!
Should we continue to use Icare, or use a local lab that offers better redo and credits.
Please advise.
.............if Rx and other measurements are within the tolerances
Quote:
Originally Posted by
AngeHamm
knowing beyond the shadow of a doubt that you're going to be remaking a patient's glasses before you've even finished taking the initial order.
.............if Rx and other measurements are within the allowable tolerances, why should you remake them?
If not ..........you should not have passed the finished glasses to your patients and go back to school
I fit a lady in a nice Kate Spade frame.............................
Quote:
Originally Posted by
mervinek
I fit a lady in a nice Kate Spade frame. (Pd 59) She was centered.. fit great and looked nice. A month after she picked them up she calls on the phone says that she hates them and wants them redone. So she comes in today and insists on a large men's elasta frame. Sits high on her nose and is super wide. She says it's perfect. They look like S**T. But yes, I am remaking them.
Here are 5 posts condemning me, for promoting to do what is right. Perfect fit, Rx, model and color plus adjustment and pay for it.
One month later the patient comes back and wants to exchange it. It is done without question as it is the right thing to do.
I would not want to buy a highly personal item that sits on somebody's skin for a full month and then goes back onto the frame board at the optician, waiting for another buyer. Ugh.
On the other hand, if your markup allows you to take the loss and toss the used ones into the garbage, it might be a noble move, but then I would worry of being overcharged from the start, to cover the case when it happens.