I've just run into a problem with our Optronics 7EX Edger. Its stuck on a startup screen thats says "initializing keypad" and has locked out the buttons.
Have tried calling the [no] help line but can't get through to anyone.
Any advice would help.
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I've just run into a problem with our Optronics 7EX Edger. Its stuck on a startup screen thats says "initializing keypad" and has locked out the buttons.
Have tried calling the [no] help line but can't get through to anyone.
Any advice would help.
Check ribbon cable connections @ both keypad assy and CPU to make sure it is seated in.
I did have to replace keypad assy once on an my 7E so not that uncommon
DAC Technologies has the part you need
7E-7EX-Consumable-Repair-Parts-List.pdf (nationaloptronics.com)
Awesome! Thank you! (The above message wasposted by the boss) I'll check cables and see if that does the trick. It's not a particularly old edger, only 2-3 years I think, but I suppose those bits can still come loose over time. Cheers - will update here with eventual fix. We've also got a call into NO tech support as well, so hopefully we'll have it sorted soon.
So turns out we had a bad chuck, and in addition a blown chip on some such board, or another. (Getting the info 2nd hand here) But seems like it well and truly messed the bed on us yesterday. 2 weeks for parts.
Joy.
Glad you sorted it all out
Eventually anyway, I'm hoping. If after the 2 week wait, the new parts don't fix the issue, then it'll be on to deeper potential issues.