VSP Modern eclaim...Observations
So I'm using VSP Modern eclaim pretty much exclusively and over the last couple of weeks I've got some observations those of us stuck with it may find helpful (or not!).
I always print a Service Report (I think most posters here do not) and note the 2 letter code at the bottom of the page to verify my charges are correct in what I'm charging. This most always gave me the accurate amount reflected on the Savings Statement.
If it wasn't I would usually investigate and if in doubt always charge the higher number.
However--- Lately Modern eclaim is forcing me to change frames overages from $0.00 (!!!) to the correct amount instead of automatically calculating it. Is it happening to you too?
This requires me to manually adjust the Savings Statement. I give this to patients because I find when patients go home and decide we are cheating them because the free glasses are not free, and our itemized receipt is too much to decipher I can just tell them to call VSP and resolve it themselves with VSP and that's the end of that.
I find frustrating that a progressive now always requires a V2200 and/or V2300 lined bifocal code as well. I hope they can fix this to always auto fill.
Finally- It's bugging me that I'm finding the need to put in patient home addresses much more often.
And BROTHER does it feel like I am doing ALL the work for them but- that's been building since I was doing paper forms in the 1990's.
Any observations from others in the trenches?
V2799 "Gltch in e modern program"...
So I too just had, for the first time, an unknown V2799 code appear after trying to calculate and called VSP.
They said there is a glitch causing this and that they are working on it.
I'll update in a couple of weeks after our next statement comes in to be sure there is no charge associated with this code.
For now you do have to enter $0.00 before you can successfully submit an order.
"Glitches" that cost your office money...
Quote:
Originally Posted by
iD
I HAVE TO FILL OUT 99.99% OF ADDRESSES AND ITS ANNOYING!!!!
and getting this message as well "Alert message 1 of 1: OFFHDR2016 Lens materials not covered under PIA" good thing I can override it.
Anything "not covered" needs a follow up when the VSP paid statement arrives to be sure you are not paying lab fees for something that is covered. Or worse- paying full price.
We're finding, as I've been suspecting, a failure to reimburse frames wholesale costs fully. They are only paying the lower wholesale cost for frames from Altair and Marchon. This "glitch" has been going on for a while now.
Why are OD's not uniting and insisting these issues be addressed? Is it being discussed on OD web sites???