Originally Posted by
EYESPLC
I will say that our practice is going through the same exact thing. We currently use Officemate 11.2 and support it on an in house server. Our server is also failing and we had to make a decision on what to do. Well, we signed it to go to cloud base after weighing costs to replace the server (we have two locations) or go cloud base. And I will tell you that I already regret it. We are only a few training sessions in, and still in the implementation stage and I cannot believe how difficult, confusing and honestly redundant this program is. If you are coming from Officemate it makes it even more apparent of how much this system lacks. The billing side (claim management, insurance payments, electronic transfers) is what baffles me the most. I have been the office manager and biller for going on 9 years here, in which we have had Officemate for 5 of those. I could get a job at Eyefinity to trouble shoot Officemate at this point from all the phone calls and experience that I have had with that program!! And I will say that going through the training for this cloud system CONFUSES me! It does not flow at all, and it doesn't have as much capabilties to edit, correct or resubmit claims like Officemate does. I heard many times in our training sessions "our designers are working on that", for the many questions that they received. The front office part for orders and invoices and RX's is just as bad. It just does not seem like anyone that would be in the optic business designed this program at all. So again, we are not live yet (and now not looking forward to it), but from what I have seen so far..... I would go a different route if you could!