EyeMed order confirmation pop up not working...

Got a new laptop at the office recently, and all seems to work well. With one exception.

EyeMed order confirmation windows no longer pop up properly withthe patient name, and barcode etc as they usually do. It works on all our other computers, just not the new one. I've tried checking all the browser settings (All the computers are using Chrome 98.0.4758.81) But for whatever reason, this one function on the one site won't work. All I get is a pop up with:

"Application ErrorAn error occurred while processing your request. The error has been logged."

Any idea what might be going on? I've tried everything short of uninstalling chrome, and trying a fresh install as that is a bit of a headache at our clinic (too busy to muck about with it most days here), so figured I'd at least ask the collective first. Thanks all!