"Calling on behalf of my client...."
I've fielded manybe one or two of these calls in years past - though this year there has been loads more all at once. Calling from "EyeMed Insight", and always in a very thick foreign accent. This afternoon's was Russian/Ukranian. They ask all sorts of questions about the clinic: hours, doctor's names, are we accepting new pts, and when are the very next available appts...etc. Very strange. They never give a pt name, and NEVER actually schedule an appointment. And what's with the accents?
Are pts somehow so inept as to not be able schedule their own appointments anymore? Seriously though, WTH is this silliness??
Luddites of the worls unite!!!
Quote:
Originally Posted by
Uilleann
Heh. We tell them whatever they ask - as it's all information easily found via a Google search and/or our website. I just wonder when pt's became so incapable of so much as scheduling their own appointments, or even so much as taking half a second to find info about a provider themselves? And who in the world has EyeMed (ostensibly) hired to make these ridiculous calls for them?
Never underestimate our ability to screw up something requiring basic reading and/or computer comprehension skills.
If you can keep a secret- I've been known to help the NSA when they give me a foreign countries web address and ask me to "explore" it- Usually the damage I do can can be repaired in a week or two.
:wink: