Myvisionexpress Complaint
Harry,
We purchased Myvisionexpress over a year ago and have had difficulties from the beginning. The support staff has been very helpful but the product just doesn't live up to it's claims and the programming seems shoddy at best. We've invested over $20K in hardware and software into this product not to mention the thousands of dollars in staff time to get it actually working so obviously we're more than concerned with the overall product.
Here's our worst case example (there are many others but I don't want this to come off as a rant). We purchased their "Quickbooks Interface" only to learn that it really doesn't interface. It allows you to select refunds as a type of transaction but the values aren't transferred. You also need to manually open and run the product to transfer daily sales figures. This is not what we were told or expected. If it worked properly is would be transferring 8 numbers daily. I can certainly pay staff to enter those number instead of opening MVE to run a process that as it turns out doesn't transfer all the possible data. When we requested a refund we were told "All Sales Are Final" and pretty much too bad. I requested to speak with someone higher up and the owner himself called me to tell me to purchase something else which was a pretty big surprise. I doubt any of us would survive if we told our patients this.
I would strongly recommend that you look elsewhere for a product. I'd hate for anyone to spend the kind of money we have and see them in a similar position. If you have any questions please email me at christopherthomspon@verizon.net and I'd be happy to go into more detail.
My vision express! Stay away!
Version 10.0 is so buggy that cant even be used! Their Optical Module is OK.