We are a smaller optical, so we can afford the space to hang on to an order for 6 months to a year. If patient doesn't answer or respond to our phone calls, we send them an outreach letter via snail...
For the exam side of things, we schedule up to a year in advance for future appointments so that patients don't fall through the cracks. Anyone who refuses to...
As someone who routinely edges expensive pair of progressives in our office, the answer is convenience for the customer. If they are re-lensing their own frame they get to continue seeing while the...
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Love reading these! I haven't worked in...
Love reading these!
KrystleClear 06-15-2021, 06:29 PMI haven't worked in eyecare as long as many here, but since starting in 2011, I have heard some real doozies.
I had a patient who somehow dropped their cheap plastic frames...