LensCrafters Optician
Do you want to be part of a global brand that focuses on the leading eyewear trends, cutting edge optics, and vision wellness?
Work for THE Optical Retail Brand that helps customers look and see their best.
LensCrafters, the world's leading optical retail brand, is building success by delivering the most sought-after frame brands, state-of-the-art lens technology and a legendary customer experience. We value passion, progress, being personal and being straightforward. These values serve as our guidelines to create an environment where everybody wins, including our communities. Our OneSight program, an initiative that provides eyewear to those in need, is just one way we're involved. Enjoy all the excitement and rewards of LensCrafters.
Do you want to be part of a global brand that focuses on the leading eyewear trends, cutting edge optics, and vision wellness?
Work for THE Optical Retail Brand that helps customers look and see their best.
LensCrafters, the world's leading optical retail brand, is building success by delivering the most sought-after frame brands, state-of-the-art lens technology and a legendary customer experience. We value passion, progress, being personal and being straightforward. These values serve as our guidelines to create an environment where everybody wins, including our communities. Our OneSight program, an initiative that provides eyewear to those in need, is just one way we're involved. Enjoy all the excitement and rewards of LensCrafters.
GENERAL FUNCTION
Create exceptional value in the lives of our customers by delivering legendary customer service and crafting perfect, quality eyewear in about an hour. Ensure customers are always delighted by performing the key steps of our selling model.
MAJOR DUTIES AND RESPONSIBILITIES
Engages every customer that enters the store.
Uncovers the reason for the customer’s visit
Answers customer’s questions giving them a better understanding of available options
Strives to achieve all store metrics - our Customer Experience Indicators.
Is attentive to details; reviews prescriptions and identifies special needs.
Performs work accurately and thoroughly despite time pressure and customer volume.
Identifies situations involving unsatisfied customers and acts quickly for resolution.
Provides guidance to store associates as a technical and fashion expert, presenting information simply to both associates and customers.
Assists co-workers who have questions or problems; cooperates readily in group efforts.
Helps to create an effective learning environment.
Handles tasks such as taking and recording measurements and adjusting and fitting eyewear in a careful and correct manner.
Ensures finished eyewear meets LensCrafters' optical standards and customer requirements/requests.
Assists the customer in selecting frames and lenses that are best suited for their lifestyle, prescription and price needs.
KNOWLEDGE AND SKILLS
Knowledge of current optical theory and practices
Strong communication and listening skills
Solid basic math skills (addition, subtraction, multiplication, division)
Awareness of current fashion trends
Strong interpersonal skills (friendly, caring, patient)
Sales skills
Familiarity with computers and calculators
EDUCATION/EXPERIENCE
High school graduate preferred
State licensure (where applicable)
LensCrafters’ Final Inspector Certification required. (Obtained upon hire)
ABO Certification in licensed states required (where applicable), non-licensed states required
NCLE Certification in licenses states required (where applicable)
Optical dispensing experience
Previous experience in customer service or retail preferred
WORKING CONDITIONS
Job duties require walking or standing for most of the day.
Job duties require bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items around the store.
Flexible availability, including evenings and weekends.
LensCrafters provides extensive on the job training and a competitive compensation package. For more information visit our website at www.lenscrafters.com
Equal Opportunity Employer