Do you charge for nosepads?

[Barry Santini]

Free cleaner and cloth= free advertising. Every bottle and every cloth has our company logo on them, we even give out free water bottles with our logo. They might remember that free spray bottle the next time they need glasses........maybe they will tell a friend.....then we can sell them glasses too.....and maybe they'll tell a friend.........

Local people, yes.

Local people who buy eyewear on the internet...errr, no.

Barry

[regional_manager]

Free cleaner and cloth= free advertising. Every bottle and every cloth has our company logo on them, we even give out free water bottles with our logo. They might remember that free spray bottle the next time they need glasses........maybe they will tell a friend.....then we can sell them glasses too.....and maybe they'll tell a friend.........

[obxeyeguy]

Maybe it's done differently in Ireland.

Fair point Happylady !

Yeah, opticians there don't give things away for free, like they do here as if its the norm.:hammer:

First a pair of pads, then a free adjustment because the optician at the "big box" doesn't do it right. A free cleaner or microfibre here and there, heck, next thing you know people will actually WANT glasses just because of all that free service. Yeah, right.

[conor]

Fair point Happylady !

[Happylady]

I charge for everything including simple adjustments . Only a very small
% of consumers complain . What other business does something for nothing ?
Time to get real folks .

Maybe it's done differently in Ireland.

[conor]

Yes , if they are cheapskates they may think like that .

[regional_manager]

Cheapskates , good riddance !:D

Your customers may be saying the same of you for charging for nosepads.

[conor]

Cheapskates , good riddance !:D

[regional_manager]

They are not customers if they aren't spending money .

I guess. I just know that if asked someone to pay for nosepads they would most likley ask for their records and go to the next shopping center to get their free nosepads.

[conor]

They are not customers if they aren't spending money .

[regional_manager]

I charge for everything including simple adjustments . Only a very small
% of consumers complain . What other business does something for nothing ?
Time to get real folks .

Sounds like a good way to lose customers.

[conor]

I charge for everything including simple adjustments . Only a very small
% of consumers complain . What other business does something for nothing ?
Time to get real folks .

[Barry Santini]

I worked at a place that starting charging for nose pads. It lasted about a month. We would say "When you buy a new car, and you wear out the tires, you don't expect the dealer to give you free tires!" But there are 2 problems, one, the place down the street is not charging for them. And two, it is a certain argument every time. Its not worth it, and to put your employees through that is a hardship for them. They have enough crap to deal with.

Again, it's easy:

People want cars.
They don't want *glasses*.

See? Their negative attitude colors everything about how they think about eyewear.

Barry

[Mr.Goggle]

I worked at a place that starting charging for nose pads. It lasted about a month. We would say "When you buy a new car, and you wear out the tires, you don't expect the dealer to give you free tires!" But there are 2 problems, one, the place down the street is not charging for them. And two, it is a certain argument every time. Its not worth it, and to put your employees through that is a hardship for them. They have enough crap to deal with.

[regional_manager]

The bottom line is CUSTOMER SERVICE. Whether you are changing pads for an existing customer or a potential new client, free pads is the standard.