Do you charge for nosepads?

[CME4SPECS]

:angry:

What about the client who has brought their specs elsewhere and comes in nearly every other week for an adjustment? We have never charged for adjustments in the past but I am getting more annoyed with people taking one. Also in the UK we are having a plethora of internet companies providing specs and telling people to go to their local Optician to have them fitted! I am seriously considering displaying a list of charges for such items. Does anyone else display their fees and do you find it works well?

For all our own clients I never charge for minor repairs, nose pads, screws, adjustments etc as it's all part of the service. Maybe I should make people aware that their purchase covers all these extras with a guarantee card or similar. Has anyone got a sample they could show me?

Regards,
Lewy, puzzling in the Uk

A simple sign that says " There will be a charge for services on glasses not under warranty" will make them think a little.

[slaboff]

This is great customer service... I do the same :cheers:

Tinting lenses is usally a retail lens option rather than service on an existing product.

Have I ever given away a tint? You Bet!

I've never charged for touch-ups like darkening or lightening a tint. If someone complains about a mysterious glare or reflection, I offer a light tint @ no charge to see if it helps their problem. And sometimes I've even offered to tint a customer's old lenses when they buy a new pair to close a sale.

Bottom line is I take care of my customers and they take care of me by referring their friends and family.

[gr8ceer]

37 year optical veteran with a thriving business

Yes I do charge for nosepads after a client's one year frame warranty has expired. Remember, it's not just the cost of the pads-it's the cost of your time cleaning and adjusting the eyewear. No one in todays marketplace expects something for nothing. Try taking your car in for free work after it's warranty has expired.

[braheem24]

Let me give FEZZ a day off :p


4 YEAR OLD THREAD ALERT!

[Johns]

Let me give FEZZ a day off :p


4 YEAR OLD THREAD ALERT!

Yeah but it's cool...people still put nosepads on frames. (and many, including myself, do it for free...):D

:cheers::cheers::cheers::cheers::cheers::cheers:

[emile18]

I totally agree with Jo and John. We never charge for any adjustments, nosepads, cloths, or lens cleaners. We only charge for cases. But we most definitely get referrals up the ying yang and those customers come back to us and get exams and buy a complete pair from us. They are so grateful. It's just all great karma. =)

[obxeyeguy]

No one in todays marketplace expects something for nothing.

Seriously?? You are in this country, no?

[bob_f_aboc]

I totally agree with Jo and John. We never charge for any adjustments, nosepads, cloths, or lens cleaners. We only charge for cases. But we most definitely get referrals up the ying yang and those customers come back to us and get exams and buy a complete pair from us. They are so grateful. It's just all great karma. =)

Its amazing how tough some of those nosepads can be to change . Sometimes when I am changing nosepads for free, the patient has to wait in the dispensary for 10-15 minutes looking at all the frames I have on display :D. Sometimes the girls behind the desk will even comment on how good a frame would look on them :bbg:.

Its absolutely terrible to subject these poor folks to that and then charge them for it. I would rather charge them for the new glasses they fell in love with and give the nosepads away ;).

[Johns]

Its absolutely terrible to subject these poor folks to that and then charge them for it. I would rather charge them for the new glasses they fell in love with and give the nosepads away ;).

You're a torturous SOB, aren't you?

[KStraker]

We don't usually charge for pads. Every once in a while I'll charge a buck or two to help cover the cost of the bag of pads. I will not however, clean off green fumunda cheese from the posts or dig it out of the eyewire for free. If you consider green fur as an accent for your frames, then by all means you can keep it. If someone suggests that I clean off the green stuff and they are not one our patients, I tell them to get an old tooth brush and have at it.

[au]

In my shop, I have a box for Orbis, usually I do not charge for nose pads,

temple tip. In my experience, not regular customers after adjusting their

frame, they will ask "how much is it ?" I tell them it is for free, however if

you can do something for the Orbis organization, everyone will be very

pleased ! It can build up the shops image, show your professional and

generous and also can help those organization !

:cheers:

[Bill West]

Help

Would all you folk who give nosepads away please send me two or three pair. I'm running low selling them for $4.00 when I choose.:cheers:

[braheem24]

Would all you folk who give nosepads away please send me two or three pair. I'm running low selling them for $4.00 when I choose.:cheers:

If you're willing to spend $500 2/3rds of the time I give you a nosepad, I'll PM you my hilco account number.

[gmanlook]

We do not charge our current customers...but especially the ones that come in and you have to scrape crud off of them just to find the screw, we charge $10 to be donated to our charity of the month. We play every situation by ear as sometimes it's better to give a free pair of nosepads to walk into a sale. Gary

[Ms Hyperope]

We've discussed this many times within my office. We have skus and pricing readily available for the replacement of nosepads, screws, and temples. The standard price for these items is $5 each. Have I ever seen it be standard operating procedure to use those skus and assess the charge? Nope. Never seen it happen across the many stores I've been to in my chain. I think nosepad replacements are part of offering a properly maintained product. However, I also know that most customers that come in for these types of replacements are prepared to pay for any service rendered to their eyewear. They always ask if there is a charge, and 99% of the time, I politely answer that it isn't necessary and happily hand them their refurbished eyewear. They leave the store happy, and bring their familes back. The handful of times I -have- charged for items such as nosepads, screws, or replacement temples, it has been directly correlative to the customer's attitude... :D

This catches on. I bought a truck from a dealership that offers free oil changes for the life of the vehicle, a courtesy car wash with each visit, and free replacement tires. What's a nomial cost to them in the face of financing thousands? Or in our case, what's a pair of nosepads when they'll return next year to buy with their family and friends. Sometimes loyalty is more compensatory in the long run.