bbatts posed the question (http://www.optiboard.com/forums/showthread.php?t=23441 ) “what do you look for in a lab?” How about turning it upside-down. What does a lab look for in a customer? For example:
I have been retired for a while now and it seems that things have changed. What’s going on?
should the lab provide basic education/training?
always accept total responsibility for redo’s?
when do you think a lab is justified in “firing” an account?
I’ve been there – done that and it engendered many a love/hate relationship with my customers. I loved dealing with those accounts who knew their cookies and absolutely detested dealing with the “merchant” eye care providers with their untrained help. always accept total responsibility for redo’s?
when do you think a lab is justified in “firing” an account?
I have been retired for a while now and it seems that things have changed. What’s going on?