Sigh. Doctors like this have no business owning a business. They should be working for an ophthalmology practice, maybe a Lasik center. Might as well...
If the optical manager is only responsible for the optical, and the doctor isn't chewing her out for poor capture, then capture should be the number...
We have nothing in the shop where I work that would be 100% covered by any insurance. Any time a customer tells me they only want what is covered by...