Experience

[MIOPE]

I tell my employees in the lab that they must always do thing according to the procedure that has been established. There are no short cuts. Never assume something is right, doble check it.
There is this old employee that has been with us more that 30 years. Excelent worker. Fast and precise. Evething seen to be easy for him. I use to say to new employees that their goal should be to do the job as this old worker. But i notice that this needs more explanation because the first thing they copy is doing things fast and their error rate increase.
I has been thinking that a experienced person can do things faster without mistakes not because he avoids to do all the needed steps but on the contrary, he do more checking steps that what a regular worker would do.
Then how he can be fast. I would say that the experienced person works on automatic and a new one on manual. While the new worker has to think on most steps, the experienced one don't. To catch an error, the new one has to examine or read the lab order but the errors seem to say "Hey i am here" to the experienced one.

Now i say to new employees that his goal is to do the job as that experienced worker but also take the time to explain them why he can be so fast and that i do not expect them to be so fast because i undestand that they do not has that experience. Also tell them that always do thinks right because procedures become more and more automatic
while the time pass and we want to have a correct procedure hard wired on our mind. "Learn it right since the beginning because to correct a bad habit take a lot of time".

[FVCCHRIS]

Originally Posted by MIOPE

I tell my employees in the lab that they must always do thing according to the procedure that has been established. There are no short cuts. Never assume something is right, doble check it.
There is this old employee that has been with us more that 30 years. Excelent worker. Fast and precise. Evething seen to be easy for him. I use to say to new employees that their goal should be to do the job as this old worker. But i notice that this needs more explanation because the first thing they copy is doing things fast and their error rate increase.
I has been thinking that a experienced person can do things faster without mistakes not because he avoids to do all the needed steps but on the contrary, he do more checking steps that what a regular worker would do.
Then how he can be fast. I would say that the experienced person works on automatic and a new one on manual. While the new worker has to think on most steps, the experienced one don't. To catch an error, the new one has to examine or read the lab order but the errors seem to say "Hey i am here" to the experienced one.

Now i say to new employees that his goal is to do the job as that experienced worker but also take the time to explain them why he can be so fast and that i do not expect them to be so fast because i undestand that they do not has that experience. Also tell them that always do thinks right because procedures become more and more automatic
while the time pass and we want to have a correct procedure hard wired on our mind. "Learn it right since the beginning because to correct a bad habit take a lot of time".

I think that what may be missing these days is a sense of responsibility on the part of newer and less experienced workers. I'd be willing to bet alot of the Opticians retiring these days came from a time when they personally had a stake in the success of the business. So much so that they knew those lenses in their hands were the source of next weeks groceries or rent. I'm sure workers today are "told" how important accuracy is in the workplace but unless you're writing the checks and having Mac 'n Cheese this week instead of steak and potatos they will never really develop those accuracy skills needed to be truly good at what they do. JMHO.