When I worked at this place we had our RM come didn't know a temple from a screw driver but they were the RM. They proceed to tell a lady what looked and didn't. After they left I had to diplomatically re-do everything they did. Why is it we hire mechanics to fix cars or hire people in the auto industry to over see car fixing but we hire in optical anybody from diaper world to toilet bowl salesmen and expect great results. Boggles the mind.
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