The purpose of this thread is to establish a list of things that no one ever tell us. The thread is to list complaints we have heard from patients about prescribers, opticians, techs, office help, and competitors etc. We never dare tell them. Some of them will be things we wish we had known about ourselves, some of them we wish we could tell the doctor but are afraid of creating animosity. I hope that only the complaint or observation will appear and no names of any competitor or prescriber, or optician will appear. And I hope that we will all benefit and see opportunities to improve our own practices.