I'm really interested in hearing others' points-of-view on this issue.

I just offered to a patient a warranty replacement for a pair of 11-month-old scratched polycarb progressives for a lady who wears them on a chain around her neck. She obviously scratched them (and rather badly) from abuse.

Now, my lab will probably replace these no-questions-asked, and I assume Essilor will reimburse them. I still feel somewhat grimy, though.

I know there are no free lunches, and it's going to cost the consumer, in the long run. Should I just consider that the cost of these "no-fault" warranties are built in the price of the lenses (and frames, for that matter) and not sweat it?

I do know that a reasonable amount of labor goes into these remakes at our level and the lab level. What about that? Service fees for warranty replacements? I'd gladly split it with my optical lab!

Thoughts?