Originally Posted by
1968
Jedi, if the customer returns a frame, is he or she entitled to a refund or just a credit towards the purchase of a new frame? Are your customers made aware of the policy prior to the purchase, or only if they ask about it? It seems we've had more requests to return/change finished jobs since the LensCrafters' ad has come out, too, and I'm wondering if we should pre-emptively make the customers aware of our policy ahead of time... however, I suppose that might invite trouble.
Bookmarks