Customer lingo

[PAkev]

Lady came for a pick up and after trying on her new eyewear suggested that we SPRAY on some more tint to make her awfully blue lenses even darker.

With the lab door open we took them to the back and hit the compressed air blower several times while the lenses were in the dye pot.

Ahh......Spray tinted lenses.

[drk]

That's shameful-now she can only come to your optical for genuine spray-tints. I've gotta get me a compressor...

[Jedi]

My personal favorite, is when a patient is trying frames on and they proclaim, "These are not my prescription!", it's usually the same person who leaves their own glasses on the frame board.:hammer:

[Jedi]

A little off topic but,
What's the deal with people trying glasses and leaving them everywhere in the dispensary or putting them back upside down or backwards. I can't think of another retail situation where this would happen as frequently as it does in optical.

[UFRich]

How about all those frames that are garunteed for life and the scratch PROOF lenses.

UFRICH:cheers:

[UFRich]

My glass have insurance against loss right.:o

UFRICH:cheers:

[Eddie G's]

When the patient looks at the demo lenses and see's the Designer Name/Emblem on it they usually say " Is there anyway I can have my lenses without that on?"

[For-Life]

Eddie G's said:
When the patient looks at the demo lenses and see's the Designer Name/Emblem on it they usually say " Is there anyway I can have my lenses without that on?"

I can see designers developing a signature on the lenses like how they tatoo the lenses in Japan or like how Porche used in the future.

[Pete Hanlin]

I actually had a lady who came in while i had a crowd of people, and asked me if i had any of those bisexual frames.
Don't you know what bisexual frames are? They're the ones that drill AND mount! (I know, I know... that's what you get when you mix optics and humor though.)
;)

[hcjilson]

Saying he had been diagnosed with a case of Glockamorrah. I said What?? He said "you know.....I got a lot of pressure in my eyes!"

hj

[igirl]

Pete Hanlin said:
I actually had a lady who came in while i had a crowd of people, and asked me if i had any of those bisexual frames.
Don't you know what bisexual frames are? They're the ones that drill AND mount! (I know, I know... that's what you get when you mix optics and humor though.)
;)

Wow Pete, I laughed so hard at that one my husband had to come from the living room to see what was so funny! That one is going on the bulletin board tomorrow......:cheers:

[opticalsunshine]

The best one I have ever heard is after talking about lenses you refer them to the frame board and they say "I have to have a frame for them (the lenses)".

[BobV]

I can't resist...so how are things in Glockamorrah???

Bob V.

[spazz]

Singular="len"

Plural="lens"

"The doctor said I only have to replace one len."

[Texas Ranger]

every day someone says: "I'd love new glasses but my doctor says 'there's not enough change' in my prescription to be WORTH it"...now those folks are wearing frames that are 9 years old, quite worn looking, scratched lenses, etc. so why do the doctors say it's not WORTH it for only a minor change in their rx? is WORTH have anything to do with their vision? sorry, pet peeve... and it's easy to tell when someone's been shopping at Lenscrafters; they want to see your size 8 1/2 B frames, they've been "tonged"....first.

[Lee Prewitt]

hcjilson said:
Saying he had been diagnosed with a case of Glockamorrah. I said What?? He said "you know.....I got a lot of pressure in my eyes!"

hj

Did you say that the patient offered you a case of Glockamorrah?? I would have held out for Glenfiddich myself. :cheers:

[Lee Prewitt]

hcjilson said:
Saying he had been diagnosed with a case of Glockamorrah. I said What?? He said "you know.....I got a lot of pressure in my eyes!"

hj

Did you say that the patient offered you a case of Glockamorrah?? I would have held out for Glinfiddich myself. :cheers:

[rsandr]

I had a patient order a pair of photogrey and got a free pair of standard with them.
She came in to collect and I advised her that only her free pair were ready.
I can still hear her shouting 'I want my refractorlights'.

And dont we all love them when they stagger out of the exam room and proclaim 'he prescribed me a white stick'.

Oh the pain, i guess this is why im now in wholesale.

[Cerissa]

I always love the patient that comes in and they want a "change." They're tired of their old frames. They want to pick out a new frame and just put the old lenses in the totally different frame. It gets even more exciting when I have to try and explain why that won't work.

Also, don't you love the ones that come in to try frames but always complain that they can't tell how they look b/c they can't see. You look at the RX and it's somthing like -.50 +.25 OU. My hubby is a +5.25 and he never complains about trying on glasses.

CM

[CME4SPECS]

Cerissa, I change frames for people all the time. I pick out some frames that will accomodate their lenses and let them pick which frame they want. I have them leave them for an hour or so, so that I can reshape the lenses. I charge for the frame plus $25 to reshape. It is something you might want to think about.

[Jedi]

Texas Ranger said:
Lenscrafters; they want to see your size 8 1/2 B frames, they've been "tonged"....first.

"Tonged"

Priceless! I'm gonna use that one.

P.S.
TR, you owe me a new keyboard, this one has coffee all over it.
:D

[For-Life]

Cerissa said:
I always love the patient that comes in and they want a "change." They're tired of their old frames. They want to pick out a new frame and just put the old lenses in the totally different frame. It gets even more exciting when I have to try and explain why that won't work.

Also, don't you love the ones that come in to try frames but always complain that they can't tell how they look b/c they can't see. You look at the RX and it's somthing like -.50 +.25 OU. My hubby is a +5.25 and he never complains about trying on glasses.

CM

The main reason why I hate doing that is because of the centeration problems. We are in the business to offer superior vision, and then we take these lenses cut off 3 or 4 mm just do we could get them to fit in a new frame. It might be okay as far as rules go, but I just don't think it is right.

[CME4SPECS]

For-Life, right on, you do need to be carefull! But, it is done quite frequently. You just need to know your limitations, that's all. If I think it's going to create a problem, no way would I do it. Then all of a sudden you'd be buying someone a new set of lenses.

[skirk1975]

How about nose "pincers" for nose pads. I need new pincers.
I get really annoyed when you ask someone if they have a No-Line bifocal and they tell you right away, "THESE ARE TRIFOCALS"...oooohhhh. Pardon me! Or the say I have the Varilux because they think that is different than a no-line bifocal. Nothing , however, is more annoying then when they ask you, "what's right for my face?" Your the professional....................:angry: :angry: :angry:

[For-Life]

skirk1975 said:
How about nose "pincers" for nose pads. I need new pincers.
I get really annoyed when you ask someone if they have a No-Line bifocal and they tell you right away, "THESE ARE TRIFOCALS"...oooohhhh. Pardon me! Or the say I have the Varilux because they think that is different than a no-line bifocal. Nothing , however, is more annoying then when they ask you, "what's right for my face?" Your the professional....................:angry: :angry: :angry:

I had someone once call me up and ask for the price of a pair of Varilux. I aksed them if they wanted Varilux Panamic or Varilux Comfort. They said that they didn't know, so I quoted them the price of Varilux II.