Optical frustrations

[varmint]

I took off a few days & left town to celebrate my 33rd anniversary. Had a great time. I come back to learn my employee has quit. Then my first customer comes in with a very badly scratched lens asking what does it cost to remove the scratches. I offer her a new lens for $25.00 and I'll edge it & have it finished in 30 minutes. She hits the roof and says "I'll just get some of that stuff they sell on TV for scratches" I just had to laugh. Why do I keep doing this?:hammer:

[edKENdance]

/Darwin

[varmint]

And the day continues. Another pt comes in with a lens fallen out. Keeps criticizing our service & products and complaining he got soaked for $200.00 when he bought them. I pull his file and learn he bought lenses only in his old frame for $79.00, 5 years ago. I show him his file and he argues that he paid well over $200.00. Got to be the moon. I think I need the rest of the day off, anyone want to come cover for me?

[Jacqui]

I would love to help, but I'm having the same type of problems here only with frames falling apart. I thought this only happened in Wisconsin

[For-Life]

I had someone in the other day. She bought glasses from us 6 years ago, titanium frames. She was mad because she snapped the front. She said that she expected them to last longer than that because they were titanium.

[Rophod]

Some how you always seem to get kicked when your down.
I can't stand rude people. These days if someone acts significantly rude or inappropriate I send them an "exit" letter ending our relationship. Life's too short

[paw]

Varmint,

We all have days like that. Just edit those out of your memory!

Do you have a witty response planned for when the lady comes back after she finds out the scratch remover doesn't work?

;)

[Eddie G's]

YIKES!!! I hate those kind of days.

Maybe you should never go on Vacation?
:shiner:

[Robert Martellaro]

Varmint,

Two losers in a row and short handed? Ouch.

Hunter Thompson said "when the going gets weird, the weird turn pro". Leaving early might be a good idea. If I was your doctor I would advise that you spend some serious time with your bartender.

Dr. Robert

[karen]

Just keep telling yourself "This too shall pass". Too bad you can't do what I do when I have a day like that-I make sure to stop by one of my favorite accounts and they always cheer me up-maybe one of your favorite patients will come in (and spend a big bunch of money:) ) Hang in there!

P.S. that is one of the reasons I decided to get out of dispensing-although sometimes accounts can be just as interesting ;)

[varmint]

I like Dr Roberts idea. Thats how us Irish handle problems.


I figured out what to do to help.

Frustration relief

[Cowboy]

Varmit,

Oh, how i feel for you!. If you didn't catch my post a week or so ago titled "why do we put up with this s...? take a peek.
The days are strange in our world, but fortunately, we are gods and dismiss them!!

:cheers:

Cowboy

[harry888]

When I was a kid I thought "poor Robinson Carusoe on that island all by himself."

Now I say "that lucky, lucky *******".

Harry

[GregG]

varmint said:
I like Dr Roberts idea. Thats how us Irish handle problems.


I figured out what to do to help.

Frustration relief

Hello all,well i must admit i'm new to the optiboard forums-but you can probally see that-lol but just to make some of you feel better about our lovely profession-i have been in this field for 24 years and there has yet to be a day that goes by without someone trying to pull the wool over my eyes--kinda like they think i'm new in town and they can get away with it because --well just because they think they can--well we know better dont we??????--well dont we??
Glad to be onboard with all of you.
GregG

No one is your Friend who demands your silence or denies your right to grow

[ripper]

In Canada, we used to have a "Hale Optical" , customers that i no longer wanted we would tell them to go to Hale!!