Hello everyone,
We have a customer that’s upset that her polarized filter in her RX sunglasses has rubbed off after five years, she said she paid $500 for them on repeat and wants them covered under warranty which we all know isn’t possible.
How’s the best way to handle this and what analogies would you use to help the customer understand that what they’re asking is unreasonable.
Often times customers can be emotional and rational explanations just don’t work.
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