Originally Posted by
optical24/7
It all starts with the employees you hire. I always tried to create a great work environment. Keep it fun, uplifting. Everyone got time off every week, paid, just for how “awesome” they were at work. Nobody worked 40, but got paid for it. Tapped into their natural competitive spirit, I didn’t need contests for prizes. Everyone had a common goal, and enjoyed the journey! I rewarded loyalty and took the bullet aimed at them. I created a place all Opticians would want to work, so I got to be picky on hiring…It payed off.
If you create a great work environment, you can attract the cream of the crop in your employment needs. I can proudly say, I only lost a very small handful of employees over the years. Mostly for spouse moving or just getting out of optics. Employees are the backbone of any company. You want the best? Then you’re gonna have to treat them as the best if you want to attract and retain them.
As far as staffing, us 4 were very good at multi tasking. If we were extremely busy, we could delegate, (we encouraged browsing!) and even excuse ourselves, hand off a patient even at times (not normal). We never made appointments, come on in! It may be an hour till I can fix your frame, but you can come back or wait. You weren’t denied and told to bring your problems to me later… Honey tastes better than vinegar..
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