Originally Posted by
DanLiv
No, because if they didn't buy them from you they're probably wearing crap. But you'll fix that!
It's pretty rare for my new customers to be coming from other comparable offices. There's the occasional transplant who needs a new provider and their old one was good, and their eyewear is good, but it's rare. Just about every new customer is transitioning from retail, either because of multiple poor experiences, or more typically they got a new job that offers VSP. And all their eyewear is crap. And it's not getting better, all the improvements are in the high end coatings. And I am SURE to point it out to them. "See all those ripples that are blurring your vision, and those spots wear the coating seem to be coming off? That's a poor quality finish on the lenses, which has deteriorated through no fault of yours. Mine won't do that."
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