HOYA Vision Care North America – MultipleProactive Notification Specialist Opportunities Available

LOCATION: Customer Care Office in Lewisville TX

HOYA Vision Care, a Global opticalmanufacturing company, has multiple Proactive Notification Specialist opportunitiesavailable.

Come join our growingcompany which offers a comprehensive benefits package, competitive salary andopportunities for career advancement. Benefits package includes the following:


  • Medical and Dental Plans
  • 401(k) Retirement Plan with Company Matching
  • Company paid Vision Benefit
  • Company paid Life Insurance
  • Company paid Short and Long Term Disability Insurance
  • Vacation and Holiday programs
  • Flexible Spending Accounts
  • Paid Sick Leave
  • Tuition Reimbursement Program


We are looking forenthusiastic individuals with proven leadership abilities, excellent customerservice and communication skills, positive attitudes and quick learners that areeasily adaptable to change.

Proactive Notification Specialists: The Customer Service, Proactive NotificationSpecialist provides consistent, proactive communication to customers regardingstatus of their jobs. The specialistdelivers outstanding customer service by proactively contacting providers ofdelayed orders daily. The specialist isresponsible for understanding the status of the customer’s order within thelab, addressing delays to get jobs moving, and contacting customers to relayjob information.

JOD DUTIES:

  • Professionally call providers with intelligently derived estimated ship dates daily.
  • Handle jobs centrally (from Headquarters) for all labs and all accounts, regardless of sales market or lab location.
  • Communicate and partner with labs to resolve late job situations.
  • Keep accurate records of all conversations and order (job) related actions – use DVI promise dates and make notes in the job record of actions taken during the process.
  • Manage and maintain the Virtual Tray Management program daily and review provider’s orders through the DVI system to identify, isolate and analyze stalled or late orders.
  • Professionally and accurately communicate those recommendations or solutions to the appropriate Customer Service Managers or Representatives.
  • Engage with ECPs to find alternative solutions if a change in the nature of the order/job might help move the job through the lab process expeditiously.
  • Recognize potential customer dissatisfaction with our services and provide appropriate solutions to rectify all issues.
  • Communicate and engage with Customer Service, Lab Operations, Sales, and Marketing as necessary.
  • Help with any projects or issues that may arise throughout the Customer Experience team as needed.
  • Provide support as needed to all Customer Service teams throughout the company.


HOW TO APPLY:
Please send acover letter, resume and salary history in email to careers@hoyavision.com.
Internalapplicants should contact Human Resources for a transfer application.

About HOYA
Founded in1941 in Tokyo, Japan, HOYA is a global technology and med-tech company, and aleading supplier of innovative high-tech and medical products. HOYA is activein the fields of healthcare and information technology providing eyeglasses,medical endoscopes, intraocular lenses, optical lenses as well as keycomponents for semiconductor devices, LCD panels and HDDs. With over 150offices and subsidiaries worldwide, HOYA currently employs a multinationalworkforce of over 34,000 people.

For over 60years, HOYA Vision Care has been a global leader in the eyeglass lens business.With a presence in over 50 countries, Hoya Vision Care has a proven expertisein lens designs and FreeForm technology combined with a leading position inhigh performance, quality AR coating. HOYA Vision Care’s solid market portfolioincludes SEIKO and PENTAX optical lenses, as well as innovative products suchas HOYALUX MyStyle Progressive Lenses and Yuniku 3D Tailored Eyewear. Thecompany employs over 16,000 employees worldwide with mass production facilitiesin Asia & Europe and over 40 local Rx laboratories globally. For moreinformation, please visit http://www.hoyavision.com.

HOYA is an Equal OpportunityEmployer