22 Ways To Deal With Optical Refunds
July 13, 2017 By Cathy
Issuing optical refunds continues to be a topic of discussion. What do you refund, the lens? The treatments? The Frame? Should you do an exchange only? How long does the patient have? Do you post a refund policy, like you have to do in New York, which is a state law?
It is a tricky situation, you have put in the time and money in good faith and now they want their money back? Will you lose a patient and any referrals? Do you even want that patient? Should you make exceptions?
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