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Thread: Davis Vision Closes Plainview, NY Laboratory

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    Master OptiBoarder OptiBoard Bronze Supporter LENNY's Avatar
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    Davis Vision Closes Plainview, NY Laboratory

    HVHC’s Davis Vision Closes Plainview, NY Laboratory



    By Staff
    Wednesday, May 10, 2017 12:27 AMNEW YORK—Davis Vision has closed its Plainview, Long Island laboratory, VMail has learned. The 30-year-old lab’s closure was communicated to employees on Monday.

    Davis is a wholly-owned subsidiary of HVHC Inc. as is Visionworks of America, the national retail optical chain. HVHC is part of Highmark, Inc, one of the country’s largest insurers.

    An HVHC spokesperson told VMail that 150 employees will be impacted by the closure. ”They will get a comprehensive severance package.” He added, “While this was a difficult decision, we recognize that we have more state-of-the-art labs elsewhere and could accommodate the volumes we needed to run through those to serve our members. This was about creating greater efficiencies for our customers.”

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    Master OptiBoarder OptiBoard Bronze Supporter LENNY's Avatar
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    Any insight on the reason why?

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    Wow... I didn't know they actually closed the lab. We just got our notice to start sending everything to Tx. I was hoping that a new lab would be better quality and service...sadly no. I have made several requests for more shipping labels and even that is just a bit too much for them. Been waiting for over 8 days. Also got incorrect stuff in already. Axis off. That sort of thing.

    Not sure if you experienced this... when I sent back a redo for axis or power being off, I noticed that they were adding a note that rx was within tolerance but they were redoing it as per customer request. (we're talking axis off by 8 on a cyl of 3.00!)

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    This is bad...very bad. While I was no fan of the plainview lab the TX lab is the worst lab I have had to use by a large margin.

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    nice. Just when you thought it couldn't get worse. Has anyone done the "red envelope" program with Davis?

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    Master OptiBoarder OptiBoard Bronze Supporter LENNY's Avatar
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    Quote Originally Posted by mervinek View Post
    nice. Just when you thought it couldn't get worse. Has anyone done the "red envelope" program with Davis?
    What is that?

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    The red envelope program was a 90 day program. We were enrolled because our re-do rate was so high (Re-do, meaning they screwed up...not us). So when an order came in incorrect, we filled out these red envelopes, put the order in the envelope and sent it to the lab manager's attention. The manager was supposed to use those mistakes as a learning tool and the re-do rates should then go down. We saw NO decrease in re-do rates during the time we were enrolled. (Shocker) At the end of the 90 days, they sent us an email that said that their re-do rates were drastically reduced and they had met their goal. What a joke!

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    Quote Originally Posted by mervinek View Post
    The red envelope program was a 90 day program. We were enrolled because our re-do rate was so high (Re-do, meaning they screwed up...not us). So when an order came in incorrect, we filled out these red envelopes, put the order in the envelope and sent it to the lab manager's attention. The manager was supposed to use those mistakes as a learning tool and the re-do rates should then go down. We saw NO decrease in re-do rates during the time we were enrolled. (Shocker) At the end of the 90 days, they sent us an email that said that their re-do rates were drastically reduced and they had met their goal. What a joke!
    How long ago were you in this program? I have never even heard of this.

  9. #9
    Master OptiBoarder OptiBoard Bronze Supporter LENNY's Avatar
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    Quote Originally Posted by mervinek View Post
    The red envelope program was a 90 day program. We were enrolled because our re-do rate was so high (Re-do, meaning they screwed up...not us). So when an order came in incorrect, we filled out these red envelopes, put the order in the envelope and sent it to the lab manager's attention. The manager was supposed to use those mistakes as a learning tool and the re-do rates should then go down. We saw NO decrease in re-do rates during the time we were enrolled. (Shocker) At the end of the 90 days, they sent us an email that said that their re-do rates were drastically reduced and they had met their goal. What a joke!
    A joke indeed!

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    Quote Originally Posted by Sledzinator View Post
    How long ago were you in this program? I have never even heard of this.
    Somewhere around a year ago. They called us and asked if we were willing to participate. Told me it was because we sent so many jobs back because of power and axis. In the end, it did nothing. If anything, it made me more frustrated. I hate Davis. I really hate Davis.

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    Master OptiBoarder AngeHamm's Avatar
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    I gave up on their edging years ago. I order everything I possibly can uncut. It's easier to edge on-site than to process all the remakes.
    I'm Andrew Hamm and I approve this message.

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    Quote Originally Posted by AngeHamm View Post
    I gave up on their edging years ago. I order everything I possibly can uncut. It's easier to edge on-site than to process all the remakes.
    I wish I could do that. I have an order that is around -13.00 in a magnetic clip. They keep edging the lens with the bevel back and the lens pushed out the front. Clip won't fit. It was originally ordered back in March. Still waiting. At least the patient is understanding and knows that Davis sucks.

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    Master OptiBoarder AngeHamm's Avatar
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    Quote Originally Posted by mervinek View Post
    I wish I could do that. I have an order that is around -13.00 in a magnetic clip. They keep edging the lens with the bevel back and the lens pushed out the front. Clip won't fit. It was originally ordered back in March. Still waiting. At least the patient is understanding and knows that Davis sucks.
    There are a couple of those every year that you can't do a blasted thing about. I feel for you and your patient.
    I'm Andrew Hamm and I approve this message.

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    The Texas lab is terrible. Shipped 3 frames with the new shipping labels on 05/05/2017 and they claim that the package was just located today 05/17. Almost had to repurchase and resend all 3 frames.

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    Master OptiBoarder OptiBoard Bronze Supporter LENNY's Avatar
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    Quote Originally Posted by mcicimov View Post
    The Texas lab is terrible. Shipped 3 frames with the new shipping labels on 05/05/2017 and they claim that the package was just located today 05/17. Almost had to repurchase and resend all 3 frames.
    You expected anything good? All the **** from plainview is there!

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    Quote Originally Posted by lenny View Post
    you expected anything good? All the **** from plainview is there!
    yes!!!!!!!!!!!!!!!!!!!!!!!!!

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    Master OptiBoarder OptiBoard Bronze Supporter LENNY's Avatar
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    Quote Originally Posted by mervinek View Post
    yes!!!!!!!!!!!!!!!!!!!!!!!!!
    ROFL

    And this is after they built a new state of the art lab in NY

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    Quote Originally Posted by LENNY View Post
    ROFL

    And this is after they built a new state of the art lab in NY
    I feel like you didn't use enough quotes. "State of the art" Same thing they said about the tx lab.

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    Quote Originally Posted by Sledzinator View Post
    I feel like you didn't use enough quotes. "State of the art" Same thing they said about the tx lab.
    Even for state of the art equipment you need people..... I would guess that was the problem! Especially if they were union lab.....:(

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    OptiBoard Professional Kujiradesu's Avatar
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    Ive been monitoring this thread, and would like to suggest that if any of the people who work at the lab that is closing are listening that by using your union as a guide it may be possible to pool resources as a workforce and buy the lab from your employers. A worker owned lab would never close so that automation can replace the workers. Also, worker owned co-ops have been shown in other industries to be more stable, more competitive, and better for the communities that they serve than top-down heirarchical business models. Worth considering, just my 2¢.

    EDIT: whoops! Or would have been if I have read more closely, and the lab hadnt already closed 10 days ago. T^T
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  21. #21
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    And the good news is..... I have accepted a position at an office that does not participate with Davis!

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