oh and wait........when you phone please press 5.... choose to take the customer svc survey!!
You mean a huge monopoly is having customer service issues? You don't say.
Pleased to be Lux and Essilor free in my dispensary. Saves me quite a bit of heart-ache.
"Strictly speaking, there are no enlightened beings; only enlightened activity." -Shunryu Suzuki
Meh, I don't know. There is a market for crap. People don't shop at Walmart for customer service, if you know what I mean. With Essilux owning the majority of the online retailers it's pretty clear they have a market for their crap.
On top of that, you have ECP's clinging desperately to Ray Ban, Coach, Michael Kors, and Chanel, thinking, somehow, some way, they are "different" when the reality is, you are just getting screwed in a different way.
"Strictly speaking, there are no enlightened beings; only enlightened activity." -Shunryu Suzuki
Not to hijack this thread,,, but why not move toward Independents and protect your business for the future.
We are 70 years old and counting!
Providing great product and great customer service is what we do! Take a look
www.owpusa.com
Shameless Plug
every day someone comes in and guess what they want to see, or ask for???
ray ban and chanel..thats why
The CS problem I've been having with Lux is their reps. I inherited a practice stocked with about six Lux lines, and exactly ONE Lux rep has contacted me to set up an appointment. I haven't seen my local Ray-Ban rep since we did an initial order at my previous job almost two years ago. I guess they figure as long as we're re-ordering online they don't need to court my business. Meanwhile, I'm slowly selling through Burberry, Tiffany, Prada, Versace, etc.
I'm Andrew Hamm and I approve this message.
Their official website rankings show that they are on top of the world.
I f some of their products are actually what you are saying, it does not affect their success, or do you want to become another:
Don Quixote , The history of the valorous and wittie Knight-Errant Don-Quixote of the Mancha, fought the windmills, some time ago.
Hey Chris - just because everybody *knows* about Walmart, or sees their website and online ads everywhere (something you're intimately familiar with of course) hardly makes them the best. You're confusing and conflating virtual ubiquity with some semblance of real world quality.
We've been doing the same for the past couple years. We have ONE rep in our area for 90% of Lux. Sure can't count on him to hit all of his accounts in a timely manner or to carry all his stock. We have about 10% of our stock as Lux product so that when someone walks in, we have a name they know- then we steer them towards independent lines.
Have I told you today how much I hate poly?
There were probably six reps at most that we worked with and Lux just kept firing and firing until they landed all their lines on one guy. Oakley and Ray Ban have their own reps in our area and they are good, but they are also always aware they could be let-go at any time. What a stressful job!
Have I told you today how much I hate poly?
There are currently 1 users browsing this thread. (0 members and 1 guests)
Bookmarks