So yesterday I had a patient in ordering glasses for their child. We had picked out a frame and I sat down to talk about lens options and as soon as I said A/R she said no. She told me she had it on her lenses and didn't want it. Not because it didn't work but because she told the optican selling it to her she didn't want it but he wouldn't shut up about it and wore her down. I feel like that experience has left a bad taste in her mouth and will never consider the upgrade no matter the benefits. I understand a salesperson that takes no for an answer never makes a sale but how many times does the patient have to tell you they don't want a product or service? I know when patients have objestions to the A/R I offer a rebutle and will usually leave it at that. I don't find I have a lot of objections to begin with though, I don't have a problem saying no to a salesperson. I do have a problem repeating it though and I don't like the feeling of being pressured or not being listened to. When do you stop trying to make the sale? I am curiois to hear from some owners and manager as to how you want your opticians to be.
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