The schedule for this position will be Tuesday through Saturday. No exceptions on this requirement.Please only apply if you can work this schedule.

HOYA Vision Care - North America is seeking an experienced Customer Service Representative for the San Diego facility.

PRIMARY RESPONSIBILITIES:
· Assist customers via telephone by answering technical questions,resolving problems and/or issues relating to job orders, track jobs, findinformation for Rx’s in process, etc.
· Answer incoming inquiry calls and in rare occasions, in person,from Customers in a professional manner
· Take accurate Rx orders,quote prices and provide timely communication to customers regarding theirlab/lens orders
· Address complaints concerning billing and services rendered
· Refer complaints of service failures to designated departmentmanagers for investigation
· Locate an order’s current or past position in the facility by lookingin computer system
· Pull original invoices for redo’s, enter redo orders over phone,issue credits for redo’s
· Give estimated finish times, monitor own “promise jobs” and notifycustomers of delays
· Archive prior work for restarts per doctors instructions
· Attendance/Punctuality - Isconsistently at work and on time

QUALIFICATIONS:
· High School Diploma orequivalent is required
· Call center experience required with a strongunderstanding of customer service
· Previous experience inan optical environment is strongly preferred but not required
· Ability to learn opticalproducts/processes and understand the needs of our customers
· Problem solving skills
· Ability to multi-task ina fast paced environment
· Must have excellentcommunication skills with the ability to assist customers
· Proficient computerskills and general typing
· Be able to work flexiblehours as needed to meet customer needs

Send cover letter, resume and salary history to hrsandiego@hoyavision.comor fax to (972) 219-8092.

Applicants who are offered a job with HOYAVision Care will be tested for drugs as part of the post job offer employmentscreening process.

HOYA is an Equal Opportunity Employer