Hello!
We just had a visit from out Luxottica rep, and placed an order for some new frames. He approved the return of about 10 frames and mentioned that they have to be sent back with the cases.
Is this new, or is it just not strictly enforced? We never used to send the frames back with the cases.
I don't mind parting with the cases, but since we have to pay the shipping to send everything back to Lux it would be nice if we could minimize the costs. Side note - why can't Lux reps just take the frames?? >:(
Anyways - does anyone know if they are particularly strict about this? I would prefer to send the frames back without the cases.
Thanks!
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