Simple Simon met a Pie Man, going to the fair.
Said Simple Simon to the Pie Man:
"Let me taste your wares."
Said the Pie Man to Simple Simon:
"Show me first your penny."
Said Simple Simon to the Pie Man:
"Can you write down the name of this pie on the back of your business card, and the price, while you're at it? I'll come back later."
OK, working on a comprehensive outside Rx "frame shopper" policy.
PARAMETERS:
1. I'm willing to invest time in frame/lens "qualifying". That is,
"Let's see your prescription." "What are you looking for in a frame?" "How are your current glasses?" That kind of stuff.
2. I'm willing to invest time in letting the shopper try on frames, giving them some guidance, maybe all the way up to a final frame decision.
3. I'm willing to take a general look at the shopper's Rx and give them a general idea of the cost of lenses and add-ons.
4. What I'm not willing to do is to pay my optician for a half hour of time for someone who doesn't really have any intention of using our optical services for anything other than a bargaining chip with their doctor's office or Heaven forbid go online (showrooming).
POLICY:
So here's what I have so far:
1. Shopper is never allowed to write down frame name
2. We are never to provide a frame name or any information to a shopper
3. Shopper MAY NOT take pictures of products themselves (unless they're trying to see themselves in it).
4. If shopper wishes to retain the favorite frames shopped, we can write down OUR INTERNAL product code from the tag on a business card.
5. OK to provide price/ estimate
So what am I missing? Let's collaborate!
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