Hello all,
This is my very first post on this site, and I am hopeful that I can gain some good insight from you all!
Although I've only embarked on my first steps of the world of optometry by being accepted to the student optician program, I am definitely excited!
In the meantime, I'm in need of some advice from those well advanced than me. I have purchased my mother a pair of PALs from an optical store we've never used in the past, and for some reason or the other, nothing seems to be working for her. She's been wearing progressives for the past 15 years with no issues, apart from the distortion experienced especially during night time driving. She's normally worn conventional Essilor lenses (the most recent being ovation), but due to the distortion, I decided it was a great idea to purchase a digital lens for her. The first try was Comfort DS, in which she noticed the reading was blurry and distance not as sharp when compared to an older script on the ovations. It later turned out that the segment height had been incorrect. Thereafter, Physio 360 was tried - all seemed well, until she noticed that her phone and laptop are egg-shaped. Distance seems good, as does reading - the issue seems to be with the intermediate range.
This glasses situation has been ongoing for three months and the optical store is unable to figure out what the next course of action should be. I mentioned I would do some of my own research, which brings me here. I was hoping that I may receive some guidance as to what my next steps should be. Although I know that I cannot receive a diagnosis nor a remedy here, I am simply hoping some sound advice can be provided as I am truly drained and exhausted with this situation and feel terrible that I have put my mother through this.
Although it's been advised that she stays within the Essilor family given her success with her previous sets of glasses, I have read some great things about Nikon's Seemax PAL. Apart from that, given their product list, the only option left with Essilor is to once again try Comfort DS using better measurements, however, I worry that she may still experience distortion with night driving. They also sell Zeiss lenses, but I do not think that they will provide any credit should she experience any difficulties as she has with Essilor. I also worry soon they'll say they've tried it all and can no longer help - they also have a no refund policy so my anxiety level is really going up!
Any and all input will be immensely appreciated. Thank you everyone!
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