Hoya North America wants to sell you a very limited portfolio of lenses - the ones that they can make the most profit on. They don't give a hoot about Japan's products. The American president's famous slogan to his reps is to "Sell what you got".
As for Canada, it is even more BS and limited. They currently outsource about 70% of their jobs to Thailand and receive a box from them every day. Last time I checked a map, Thailand is much closer to Japan than North America is.
Global sourcing of products is fine as it's the way of the future as the market continues to change. However, 7-10 day overseas delivery is horrible for them, especially when other smaller companies are to do it in 4 days with the same quality and lower cost and is about to get even better very soon....
I have used Hoya for several years and have found their quality excellent. They had some problems with their lab, but now seem to be corrected. It's true it takes 7-10 days to get a job, but often that can be faster. People don't seem to mind. No matter what, even though I can't fully divest from Essilor, I think it is dumb for any independent to use the Essilor lab directly. I also use Hamilton Lens and Dave is great.
I could list all the reasons we have delays on our orders but that isn't the point. Nothing we haven't heard or said before. I do know that they will say themselves that their AR takes up to two days alone because of the substrate process. Not sure how accurate this is. They do offer their Sight Overnight from Columbus which is a selection of lenses and coatings that are available to be received next day if ordered by 1pm. It does come in on time- just not always right...
Have I told you today how much I hate poly?
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