Consumer Complaints & Reviews .............................
Consumer Complaints & Reviews
Karla of Maple Grove, MN on Nov. 11, 2014
I'm a lifetime wearer of RayBans... But I feel in recent years they have forgotten about customer service. I recently lost a favorite pair on vacation, so I reordered the same style. I should've had a red flag because the arm fell off that first pair and returning for warranty repair was a very lengthy and disorganized process--on THEIR end. Two weeks in with my new pair... I get a cracked lens. I know the process, so I carefully package them for return to Luxottica. I even included a nice, detailed handwritten letter.
After almost a month and a half passed with no communication whatsoever from Luxottica, I initiated dialogue through email and phone trying to find out the status of my sunglasses. They had a very hard time finding my 'file', but an easy time asking me for $$ to repair my brand new sunglasses. I can't believe...They were quick and courteous in giving me my file number so I could 'think it over' and get back with them easier with a credit card number. I'm actually saddened that this is my last pair of RayBans, and any eyewear associated with Luxottica. I will never recommend these sunglasses to anyone. When you spend $3-500 on sunglasses, you think quality is a given. But you certainly don't expect rude, careless customer service.
See lots more at : ===========> http://www.consumeraffairs.com/eyeglasses/luxottica_group.html
The internet is available also to consumers and they do also post what they don't like. Nobody can hide anymore.
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