Sorry for the delay, I thought I had posted a response on Saturday from my phone
As for the top complaints.. The only glitch I have had was one where they were not linking to my forms correctly. This was not entirely their fault though, since we had some recent software changes with the website and was fixed quickly.
Due to some staffing issues, we made the choice to try the full service again. I can not say if they would alert me to any issues ahead of time. Instead of a dedicated support team, they now have a generic email/phone number. I typically use the email and they call me back within an hour or two.
I am still disappointed with the level of personalization on their calls. I would rather be able to give the introduction in those 30 seconds compared to only being able to state our office name. We will be tracking our no show rate very carefully the next month or so as we evaluate if the robocalls are not effective. My analysis last time was that it did not increase, and the one hour text reminder was a huge help.
For RxReady notifications, the only issues I have had in the past few months have been due to our PM settings. It appears we have several patients with cell phones listed, including permission for text, and it not being the case. I am working with my staff on a smoother system to recognize orders that have been marked received for a while, and contacting the patient by another means. It has been a huge time saver though for them to add voice as an option for this. My current settings are for text & email, and if not active, then voice.
If I send a text, the patient can text us back. However it is received as an email message on the account you have connected to WS3. Most of the time I just get an OK, or Thank You, but occasionally I will get messages about being late, need to reschedule, etc. Since we don't have a receptionist right now, I keep that email account up so I can check messages as they come in.
Its not perfect, but it certainly is a lot better than it was 6 months ago.
"Some believe in destiny, and some believe in fate. But I believe that happiness is something we create."-Something More by Sugarland
Hey Payam,
My name is Josh...I am a Senior Account Executive with SR and I would be happy to connect with you and talk about SR and all the new features and benefits that we have introduced over the summer. We also have some pretty awesome end of summer pricing promotions going right now that I think may be of interest. Send me a quick message back and we can figure out a time to connect.
Thanks
josht@solutionreach.com
Josh, a good way to build support for any product is to purchase and Optiboard Subscription! It's the subscriptions that keep this forum online! Thank for your support!
Ophthalmic Optician, Society to Advance Opticianry
I am currently looking at my options. A lot of what I have been reading is positive towards solution reach. What made you switch?
Just had a presentation with a Solution Reach rep. I was impressed by what they can do. However, the monthly price point is alot.
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