Essilor of America, Inc. (Essilor), is the leading manufacturer and wholesaler of prescription lenses in the United States.


We currently have a First Shift Supervisor career opportunity at Optical Supply, Inc. (OSI) in Grand Rapids, MI.


Job Purpose: This position will be responsible for all activities relating to the first shift tracing, surfacing and finishing department including workflow management, labor and productivity management, and department unit cost control.

Job Requirements.
• Partner with the production manager and other shift supervisors to ensure proper management of processes and resources.
• Ensures customers are being serviced in a timely and professional manner. Maintain 100% customer satisfaction outlook at all times.
• Coach, mentor, and develop employees to build required department and cross functional skills and abilities.
• Resolve issues by aggressively identifying and eliminating root cause.
• Initiate and communicate personnel actions including hiring, performance appraisals, disciplinary action, and scheduling and overtime approval.
• Interpret and ensure consistent application of established policies and procedures.
• Plan and schedule staffing to meet work load based on the amount of incoming work, existing department WIP and personnel schedules.
• Establish and maintain effective training procedures for all direct reports.
• Ensure effective and thorough training for all new incoming direct reports is conducted.
• Provide continual performance feedback to direct reports and create and maintain strong documentation processes.
• Assume responsibility for maintenance and maintenance schedules
• Administer company policy and provide timely counseling as required.
• Collect information and prepare departmental reports as necessary.
• Analyze reports, identify trends and implement process improvements. Work closely with manager to drive continuous improvement initiatives in the department by participating in project teams, gathering needed data, and taking necessary actions to implement recommended changes.
• Properly document and implement any changes to standard operating procedures.
• Maintain the proper level of consumables for lab production.
• Adhere to and follow vision of annually set lab goals for Turn Time, Breakage and Redos.


Safety/Housekeeping
• Maintain a clean and organized work area at all times, and ensure employees in the department keep their own areas clean and free of clutter.
• Monitor safety standards by enforcing safety policies and procedures for all employees.


Job Qualifications
• 5 years leadership or supervisory experience responsible for 5 or more direct reports.
• 5 years experience in manufacturing operations
• Working knowledge of computers including use of e-mail, word processing and spreadsheet applications.
• Must be willing to work flexible hours including some weekends to meet production goals.
• Excellent written and verbal communication skills.
• Strong analytical and decision-making skills.
• Ability to prioritize, organize and multi-task.
• Demonstrated effective human relations, communication, and leadership skills with a team player perspective.
• Optical laboratory experience a plus


If you are interested in applying for this position please proceed through the link below or visit our website at: www.essilorusa.com


http://ch.tbe.taleo.net/CH01/ats/car...cws=1&rid=2882


As the worldwide leader in the ophthalmic industry, we are dedicated to growing our business and enhancing our customers’ quality of life.