A customer placed an order for a trifocal Polarized with a +4.50 add. She is very sensitive to sunlight. Unfortunately, trifocal polarized does not come in +4.50 add. The only availability was Tri-focal CR-39. We told the lab to tint "as dark as possible" solid gray 3, with front & back side sapphire Anti-glare.
After dispensing, The customer is complaining of glare, light sensitivity, and lashes touching the back side of the lens causing smudges. This is happening in patient's own frame!
OMG what to do?? The lab said thats the darkest they can tint.
Please help
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