I have a problem which needs quick attention. Brief story is we've had Oakley account x 2.5 yrs. Rep stopped in Feb. announced Oakley was closing smaller aacounts and mine had been chosen. Offered to remove our product and display case that same day to "help us get product return credit".
We were shocked and seeing patients so advised him we wanted more information about what had transpired and he said we could wait for official word. March received letter stating we had not met our $3000 minimum and if we desired to keep our account open and would meet our minimum contact our rep. We ordered stock to meet minimum and called rep, could not get a response from him for over a month even after his boss said she would get him in. Few more phone calls to his boss and he showed up to "see the letter Oakley sent". He said this is not the letter he thought we were getting and all should be well with our new inventory up to level and he would get back with us about a defective return we had. This was early April. Never heard back assumed all was well. Tried to order sun rx for pt late April and was locked out of our account. Multiple messages and emails unanswered. Reps boss said she would have him check in. Got email from rep saying nothing he can do. Reps boss and rep not returning emails or phone messages. Called Oakley headquarters, they said I could only talk to rep.
Dont want to be stuck with $1500 of product, but think they are stalling so we will not be able to return product.
Would appreciate any contacts you have.
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