Originally Posted by
curtains1
Does insurance, and billing drive anyone crazy?
Over the years I have encountered companies that don't allow direct billing. Only to hear the customer angrily say "THE DENTIST DOES IT!"
People don't seem to understand that I don't have a magic wand that allows me to know all their information, and be able to direct bill for them even when they have no information regarding their insurance on them.
"I don't have my card on me or info, but you should be able to bill"
I have encountered companies that send cheques to the customer by mistake rather than the provider. I have been warned by companies not to release the product until we have payment because some people will go from office to office ordering more than one pair of glasses/contacts, demanding they get them right away. One or more office will end up not getting paid even though they have called to ensure the person has coverage, because the bill is being submitted by mail, or requires time to be processed.
I have also had problems when you put a person's insurance through and they aren't covered, or they have different coverage than they thought they had. There are so many different plans, It is impossible to know why someone has one amount while someone else has a different amount. Some people think they have total coverage, when they have a percentage up to a certain amount. DON'T SHOOT THE MESSENGER!
Does this drive anyone else crazy?
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