I feel like this is a really DUMB question but here it goes...I work for an OD, pt. X came in for a pair of computer glasses but only had standard multifocal rx. I explained to pt. X that he needed to call HIS Dr. (MD) and get a computer rx, as it was not listed on the rx he gave me. Well, his staff told me to figure out his computer rx using THEIR dr.'s rx (which was only dvo and nvo). I explained that I couldn't "create" an rx (as I'm not a dr) from another dr.'s rx. I asked the MD's office to talk to pt X and send me his computer rx. Well, said pt. calls HIS dr. and they tell him (again) to call me to create rx and that is IS NOT ILLEGAL for me to do this. Needless to say, he is sick of all of the running around and I lost the $400 sale because of it. Thought, suggestions....
Thank you in advance for responding.
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