Originally Posted by
Optician1960
1234: Are you sure you are meant for a customer facing profession? Sorry if that is a bit abrupt, but I am trying to find something positive in any of your comments, and boy it is rough to do so...
Your comment: Point is: A lot of stress would be lifted from the optician's shoulders if they never had to deal with the crying and complaining from PAL patients.
As Craig points out as do many other opticians here, they do not seem to have the stresses that you are pointing to. Who trained you/have you been trained in: lifestyle Q+A, product knowledge, frame selection, pre-fitting, measuring, final inspection, final dispense and follow up? If you cannot truly say that this has been accomplished at a high level, then this is probably where much of the stress is coming from. Well educated, skilled and personable opticians generally love what they do with a great majority of their patients... If every PAL patient you have looks like they will bring you terror before you even serve them, then you may be bringing some of this on yourself...
Bookmarks