Hello all!
I am hoping someone here has the answers to the following, as my shop/employer cannot.
We just began offering Hoya lenses (yay!), but the educational/training materials that we have (so far, anyway) are not clear on many factors, and I think it is being sold improperly.
The issues are these;
1)Hoya has their own coatings, etc. (including photochromic), but my coworkers are selling Hoya lenses with exclusively Essilor coatings. Are the Essilor coatings just as compatible as the Hoya coatings? Or will they craze or rub off as they can sometimes do with less-than-compatible lenses? Why not sell the Hi Vision instead?
2)Coworkers selling Hoya Summit ecp IQ, and listing on order as 1.5 index, when the Hoya materials show a beginning 1.59 index!
3)Hoya lenses being sold, with additional charges for UV protection (isn't that integrated into the lense anyway?!)
I have contacted Hoya (North America/USA) requesting further training materials, but have not heard back yet. (it has only been a few days, to be fair)
I have been completely avoiding the Hoya lens conversation with patients, instead offering the old reliable...Essilor everything.
I would much prefer promoting Hoya products (yup, you all know why!) but do not wish to create a bunch of unhappy customers that will return with messed up coatings, etc. Bad for them, bad for me/us.
I am new to this job, and don't want to rock the boat, but i just don't feel right about selling something that I do not fully understand.
Many thanks in advance to anyone out there who can help out!
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