So the plot thickens, I just got off the phone with my Hoya rep trying to get our account reactivated due to inactivity. I was then hit with a $1500-$2000 a month commitment where I had none before. I can understand if I was receiving a special discount, but the reason I stopped using them was our flow never allowed us to receive anything other than the lowest tier discount to begin with. With our buying group I now have a chance at levels that allow the numbers to work, but the commitment doesn't sit well with me and I'm not willing to do away with our current diversification of labs. Has anyone else run into this?
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