This one says it all.
I sell Smith sunglasses and last week a man came to the office, with a pair of Smith sunglasses, that he bought on EBAY. He told me they were defective. He had contacted the Canadian distributor and was told to bring them to me (I am the closet retailer). Smith told him that I should take them back and return them to Smith for a full new pair, ON THE GUARENTEE.
I spoke with Smith and they confirmed that this was true and that all SMITH sunglasses have a lifetime warranty irregardless of where they were bought. A quick look on EBAY showed me that I can purchase Smith Sunglasses for LESS than I pay wholesale. So why should I buy from the dealer when I can buy them anywhere online cheaper and still have the FULL SMITH WARRANTY.
The very next week I received another client, who is a ski patrol professional. He was at the store because Smith offers ( supposed to be a secret) a profeesional discount to him. They apprantly have a SPECIAL PRICE LIST for these people.
I wrote a letter of complaint to Smith but received no reply.
NO I did not help the EBAY client and ask him to settle the problem with Smith, not me. The ski patroller I told him to contact Smith direct.
Colleen M. Cain – Smith Optics, Inc.
Military and Public Safety Sales
809 Windflower Drive
Longmont, Colorado 80504
cmcain@comcast.net
(866) 543-0833 (toll-free)
(303) 682-9931 (office)
(303) 682-9932 (fax)
Smith Optics, Inc.
2010 Military and Public Safety Program
Welcome to the 2010
Smith Military and Public Safety Program. Enclosed you will find the 2010 Smith MPS program information. Please note that this special pricing is available only to members of your office/department/agency. Sales may not be extended to include friends, family members or persons outside of your group. Abuse of the program will result in immediate termination of purchasing privileges.
PLEASE RESPECT SMITH DEALERS AT ALL TIMES!!! DO NOT UTILIZE DEALERS AND SALES PERSONNELL AS RESOURCES FOR PRO PROGRAM PURCHASES. DO NOT ADVERTISE THIS PROGRAM TO RETAILERS. SHOULD SMITH RECEIVE DEALER COMPLAINTS INVOLVING THESE ISSUES, ALL PRO PROGRAMS IN THE SURROUNDING AREAS WILL BE ELIMINATED.
To place an order, please complete the 2010 Pro Form and
fax or scan/e-mail (information listed above) to my office. Please make sure your orders include the model name, frame color and lens combination as listed on the current price list and displayed at the Smith website catalog (www.smithoptics.com). Payment may be made utilizing Visa, MasterCard or American Express. Please include the card expiration date and billing address along with your order. Personal checks are not accepted. Please note that product returns, refunds and/or exchanges are not allowed under this program. This policy will be strictly enforced.
Orders will be shipped and charged based on availability.
Products out of inventory at the time of order are tracked and will ship as they become available. All shipments are made via UPS or FED Ex Saver at a flat rate of $8.00 (one to five pair). Shipping charges on larger orders will be based on weight.
All
Smith sunglasses are warranted against manufacturing defects for the life of the product. If you have a warranty claim or repair request, please send your product for evaluation following the instructions detailed under the "lifetime warranty" section of the Smith website.
Thank you very much for your interest in
Smith Optics. Please feel free to contact me should you have questions or need assistance of any kind.
Colleen M. Cain
Smith Optics, Inc.
Military & Public Safety Sales Program
For additional information:
www.smithoptics.com
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